FAQ
How do I place an order?
Head on over to our Custom Order Inquiry page to fill out the inquiry form! You will receive a response within 24-48 hours. Once I have confirmed your date is available we will discuss your order details, full payment via Etransfer is due at time ordering to secure your date.
How much notice do I give to order cookies?
The earlier the better! We open up our books 3 months at a time, and we usually are booked up at 4-6 weeks. Some months book up faster than others for holiday resales (ie: Thanksgiving, Christmas, etc)
Do you ship or deliver?
Unfortunately we do not offer shipping. Local pick up is White Rock, BC
Delivery can be arranged by us through a courier, pricing is dependent on clients location, please inquire when ordering!
Can you freeze decorated cookies?
yes! freezing the cookies is super simple and a great way to keep your order if your event date changes or if I am fully booked and not able to accommodate. To freeze: place your heat sealed cookies into a container on their sides, seal with a lid and freeze for up to 6 months. To thaw: set them out on the counter in the container at room temperature over night until completely thawed.
What info do you need when inquiring for a custom order?
Creative freedom is always appreciated! If you can share your desired colors, specific lettering, important dates, and a photo or two of inspiration (ie: wedding invitation for wedding favor cookies) I will be happy to create something beautiful and unique for your special event!
Do you offer vegan, gluten free, or nut free cookies?
We offer gluten free options, however we are unable to offer vegan options at this time while we are sourcing substitutions.
We use an almond emulsion in our royal icing, this is simply just flavouring and does not contain any traces of nuts.
Our cookies do not contain nuts, however we are not a nut free household. Please communicate any serious allergies at the time of ordering.
Ingredients List
Butter, sugar, salt, eggs, vanilla bean, flour. Icing sugar, meringue powder, almond emulsion (nut free, just flavouring)
Our cookies do not contain nuts, however we are not a nut free household